NEW YORK, N.Y., May 9, 2000
"The Digital Economy is providing us with new tools to enhance the effectiveness
and productivity of our core laboratory testing business," Chairman and Chief
Executive Officer Kenneth W. Freeman told shareholders at Quest Diagnostics annual
meeting of shareholders this morning. "Doctors, our traditional customer base, are
becoming increasingly web-enabled. We intend to provide them with a range of e-commerce
solutions which will offer everything from secure online access to confidential patient
test results and ordering of tests and supplies to relevant updates on clinical
developments."
Mr. Freeman announced several new e-commerce initiatives designed to help physician
clients access laboratory information more efficiently:
- First, the company introduced a new service offering physicians secure access to their
patients confidential lab results via the Internet through Quest Diagnostics
own web site: www.questdiagnostics.com. The
service moves into phased implementation at customer sites in several states beginning
today, and replaces or complements a range of existing technologies used to provide
results. Quest Diagnostics said it expects to offer this service to customers nationally
before the summer.
- In addition, the company said it had launched the beta testing phase of a new data
service that allows doctors to order lab tests directly from Quest Diagnostics over the
Internet. Mr. Freeman said the company intended to expand this test with a full national
launch later in the year.
- Working with another partner, the company is piloting an initiative to provide
physicians access to electronic medical records in Denver. This program enables some of
the 500 members of a major physician group to access patient-related clinical data,
including test results, online via the Internet.
Separately, Mr. Freeman announced that through its relationship with Caresoft, Inc.,
Quest Diagnostics had launched a new service that, for the first time, enables consumers
to securely access their confidential clinical laboratory test results online. This online
service is designed to help educate consumers about their health, provide them with a
better understanding of their test results, and enable them to increase the effectiveness
of time spent with their doctors during regular visits. Individuals who register for this
service, now can download their laboratory test results on a special, secure area of
Caresofts MyDailyApple.com web site, called MyLabCenter.com. The service is
available where state regulations permit.
"Educated and health-conscious consumers want and need access to
informationincluding their personal medical recordsin order to intelligently
manage their own health," said Mr. Freeman. "Until today, the kind of
personalized information people need to really manage their own health simply had not been
available: secure access to confidential lab test results and personalized medical
records."
Quest Diagnostics is the nation's leading provider of diagnostic testing, information
and services with annualized revenues of more than $3 billion. The testing performed on
human specimens helps doctors diagnose, treat and monitor disease; enables employers to
detect workplace drug abuse; and supports pharmaceutical and biotechnology companies in
clinical trials of new therapeutics worldwide. Quest Informatics analyzes laboratory and
other medical data to help health care providers improve the care of patients. Additional
company information can be found on the Internet at: www.questdiagnostics.com.
The statements in this press release which are not historical facts or
information may be forward-looking statements. These forward-looking statements involve
risks and uncertainties that could cause the outcome to be materially different. Certain
of these risks and uncertainties are listed in the Quest Diagnostics Incorporated 1999
Form 10-K and subsequent filings.